#Troubleshooting microsoft word for mac for mac
#Troubleshooting microsoft word for mac password

The client reached out to Microsoft support who confirmed that this was the correct resolution to the issue. In the end, the client had to configure these URLs as allowed ‘unauthenticated’ through the proxy to resolve the issue. The SolutionĪfter some work, we found the URLs that the Office applications reach out to (all 443) on launch: “New”, “Open” etc).Īfter working the issue with the client, we found that the Office application in question was correctly using the Kerberised authentication initially, but almost immediately fell back to an authentication request, and prompted the user for these details. This procession of popup windows would repeat another 2-3 times depending on what options users selected within the application (e.g. If the user dismissed the window by using the red ‘X’ button, another 4-5 windows would appear, one at a time.

#Troubleshooting microsoft word for mac password

If the user entered their Proxy username and password the application would load and run fine, but the same message would appear (along with the delay) the next time one of the core three applications are launched. Once they did, a window as per the below, was shown to the end user: When first launching any of the ‘core three’ Office applications (Word, PowerPoint and Excel, but strangely not Outlook), these took between 2-5 minutes to launch. This deployed and installed without complaint.

#Troubleshooting microsoft word for mac for mac

The ProblemĪmongst other applications, the client was deploying Microsoft’s Office for Mac 2016 suite using a site-license for all Macs.

The Macs in question are running El Capitan (10.11.4 at the time), joined to AD and utilise a Kerberised proxy solution, configured to fall back to NTLM (the ‘proxy authentication popup’) if the device is not authorised for the HTTP/HTTPS traffic in question. The client in question has only just started supporting Macs internally.

In this post I’ll share some information I’ve found whilst working with Microsoft Office 2016 at a client’s site with high security requirements. The proxy pop messages still occurring as per the below.

Since originally drafting this blog, the slow launch issue detailed below has been fixed with version 15.24 of the Microsoft 2016 applications.